No audio when loading prey on game pass

Discus and support No audio when loading prey on game pass in XBoX Accessibility to solve the problem; Hi there I'm wondering why prey on game pass keeps loading without audio I'm trying to start a new game but nothing happens at the intro screen I've... Discussion in 'XBoX Accessibility' started by Ava Soulflame, Oct 20, 2022.

  1. Ava Soulflame
    Ava Soulflame Guest

    No audio when loading prey on game pass


    Hi there I'm wondering why prey on game pass keeps loading without audio I'm trying to start a new game but nothing happens at the intro screen I've powercycled the xbox series X I've gone into my audio settings and even installed and uninstall the game to no avail

    Anyone able to help me?

    :)
     
    Ava Soulflame, Oct 20, 2022
    #1
  2. Ava Soulflame Win User

    No audio when loading prey on game pass

    Hi there,

    I'm connected to my TV using HDMI and we've checked each audio setting for the game ie audio uncompressed, so far we can load other things such as YouTube and other apps but games have no audio output
  3. JosefLBohorquez Win User

    No audio when loading prey on game pass

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Ava

    Is this happening only with Prey or if you try a different game the issue persist?

    And, did you tried using a different audio settings for the HDMI or Headset output?

    I mean, if you are using 7.1 or 5.1, try using Stereo uncompressed (and try with each option to see if you're able to get audio)

    By the way, do you have the console connected directly to the HDMI port of your TV / screen? Or are you using an A/V receiver?
  4. JosefLBohorquez Win User

    No audio when loading prey on game pass

    Hi, thanks.
    So is this happening only with games. Right?

    I ask this because this a known issue:
    "Some players have reported intermittent audio issues across the dashboard or when launching games or apps.
    If you encounter this behavior, be sure to report this issue and choose the Report with advanced diagnostics option
    Make sure to include information like audio setup, when this issue occurred, troubleshooting steps tried, and other relevant info."

    Usually rebooting the conse fix the problem
    If that isn't your case please report the problem with advanced diagnostics and detailed information as advised

    Source: https://support.xbox.com/en-US/help/hardware-ne...

    Report a problem:
    https://support.xbox.com/en-US/help/account-pro...
  5. MRallamagoosa Win User

    Game Pass

    Prey was scheduled to be removed from Game Pass today. To keep playing you will have to buy the game.
  6. Obsessive Power Win User

    Prey is currently not available in your account. Here’s the error code, in case you need it: 0x803F8001

    Prey has left Game Pass and is therefore no longer playable.

    Hope that clears that up for you.
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No audio when loading prey on game pass

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