No audio via 3.5mm on Xbox One controller after latest system update.

You need to report problems encountered after Dashboard updates via the Xbox Insiders Report a problem function so that the Dashboard team can get data from your console when you file the report. Posting your comments here on the forums doesn't help as you
aren't including the diagnostic information that is collected from your console.

If you aren't willing to follow the proper Xbox Insider reporting protocol or be affected by unexpected bugs/changes during Preview updates then maybe you should consider unenrolling your console(s).

Hey there Nation,

Sorry to hear you are running into this problem. I do want to take a moment and just ask you to keep it professional and simply follow our

Forums Guidelines.

Now from what you stated (preview build update) it sounds like you are in the preview program. In this case if you are running into any problems you should be able to provide

Feedback as an Xbox Insider through the Xbox Insider Hub app. Go ahead and follow that link if you do need more information on providing said feedback.

I hope this helps!

Hey there Nation,

Thanks for reaching out. I'm sorry to hear about the issue with the headset..

I recommend taking a look at the following troubleshooting articles:

• Connecting
  a compatible headset to Xbox One
  
• Xbox
  One controller and headset compatibility
  

If the problem persists:

• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working.
  If not, the headset will need to be replaced.

• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.

Try this out and let us know the results.

The steps in your generic cut and paste response do not work, I've already pointed out the hardware worked up until a specific update yesterday and it continues to work on other devices. How about you document the OS version and escalate it accordingly or
provide real assistance and not basic steps everyone can google in 20 or 30 seconds. Not trying to be rude with you, but you aren't even trying.

Hey there Nation,



Thanks for reaching out. I'm sorry to hear about the issue with the headset..



I recommend taking a look at the following troubleshooting articles:

• Connecting
  a compatible headset to Xbox One
  
• Xbox
  One controller and headset compatibility
  

If the problem persists:

• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working.
  If not, the headset will need to be replaced.

• Try your Headset on another controller, if you can. If the headset works on the second controller, try
  updating the first controlleragain.
  If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center.

Try this out and let us know the results.

NP - thank you also. I ended up doing a hard reset too after calling MS tech support. The tech said he thinks it might be a failed system component inside the xbox itself, but that doesn't make a lot of sense seeing as the rest of the audio works fine,
and I have a third party controller (PowerA) whose 3.5 port still works (it's got static like it's always had, but it does work). Knowing you and others have tried hard reset with no change makes me think I won't mess with a repair or new xbox like they suggested
- obviously there is some update related thing going on, so I'll just sit tight and wait for a future update or some acknowledgement and guidance from Microsoft, if it ever comes.