No Audio in DVR

I am getting absolutely no audio whatsoever out of any and every game clip I record. I have tried on multiple games, and none have anything. This started happening during the Ghost Recon Wildlands beta. I originally thought it could have been some sort
of DVR protection due it still being a beta game, but then I noticed it happening for every game after. This is now the third place I am trying to hopefully get assistance with my problem. I already talked to the Xbox Support Twitter account through many
DM's. They were helpful, and ran me through all of the steps
on this site. After going through all that, they recommended I contact the actual chat support, who only told me to post here, because I am a preview member.

Help me Obi-Wan Kenobi, you're my only hope!

:)

 

XBOX DVR records clips with sound out of sync

Hey there aDrunkBaconGod!

Sorry to hear about the DVR issue! Just to clarify, are you experiencing the DVR recording clips out of sync or with no audio? If it is with no audio, this is a different issue than what is described in this thread. If you are experiencing the DVR recording
without any audio, I recommend creating a new thread. This way you can receive support specifically tailored to you. Thanks in advance!

 

No sound on recorded game clips since update

No audio on my upload game dvr videos since the april update. Microsoft please fix soon

 

Hey there, Salmon!

I'm sorry to see any issues with your Game DVR audio! Unfortunately, Obi-Wan isn't available, so you get General Organa.

Checking in with the Twitter team (our sister team, they are awesome), I reviewed your conversation with our agents there. I saw all the troubleshooting you did with them back in April, but was curious about a couple things.

Based on the conversation, I don't see anything about
removing and re-adding your profile. It's also not mentioned if you did a
factory reset, keeping your games and apps. I'm wondering if these might help you out. If not, you may need to do a full factory reset, since it is an app on the console that is causing these issues.

Outside of that, it does appear you're in Alpha ring. I know I'm directing you to another forum, but you'll want to post on the Insider forums linked at the bottom of my post to get help from the Insider team. Before you post there, though, submit feedback
through your console. Record a clip, then watch the clip, then ensure you include video in the feedback submission.

Normally we lock Insider threads, since we can only do so much with people in the program on our side. However, since you've worked with Twitter, and I'm giving more troubleshooting, I'm going to keep this open until you confirm if it worked or not for me.
Keep me updated!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

 

Hello

When I was directed here, I thought this was the Insider Program forum. Your link brings me to what seems like the same exact board. There is a section for Insiders, but seemingly without any of the branching options for different subcategories, unless
I was missing something. I am going to try posting in the general board there, but I wanted to update you on a few things.

Last night I did a factory reset on my console, keeping games and apps, and that did not work. I tried to record a clip on 3 games (Mass Effect Andromeda, Gears 4, and Enter the Gungeon), and still there was no sound. And I apologize for not mentioning
this, but I have sent several instances of feedback through the "Report a Problem" feature on my console. Another thing to note, is that this a fairly new console. I replaced my launch period console with the Gears 4 Limited Edition version in February of
this year.

Let's see how it goes over there. Thanks again!

 

No worries! It doesn't look any different, in fact they've just opened it up publicly! It was just a gated section, and we do not offer support for it here.

Thanks for confirming what all you've tried, too. I'm going to lock this thread now since we can't offer any other support, but please reach out to me if you have any other concerns.

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.