No audio from Amazon app or dolby access demos

Discus and support No audio from Amazon app or dolby access demos in XBoX on Consoles to solve the problem; Does anyone have audio issues since installing dolby access? Not sure if the dolby access app or an xbox update caused the issues.. I have no audio... Discussion in 'XBoX on Consoles' started by prk504, Sep 10, 2017.

  1. prk504
    prk504 Guest

    No audio from Amazon app or dolby access demos


    Does anyone have audio issues since installing dolby access? Not sure if the dolby access app or an xbox update caused the issues..

    I have no audio from my Amazon app whatsoever and the dolby access app has no audio during the demo videos.

    I have selected Bitstream out and dolby atmos as directed. These problems below still exist no matter what audio output I choose in the settings.

    I get the system sounds from the dolby access app like the chime when selecting videos, but the actual videos have no sound. When I play the demo videos the receiver shows its receiving an atmos signal but there is no sound.

    I get absolutely zero sound from the Amazon video app.

    The other apps work OK and I get atmos from blu ray movies.

    Thanks

    :)
     
    prk504, Sep 10, 2017
    #1
  2. XB1X Dolby Atmos problem

    I have the same thing going on. I also have a Sony strdn1080 and actually swapped it for another thinking it was the amp. I get the same popping sound while pausing demos from the Dolby access app or when playing a game that is encoded in Dolby Atmos like
    Assassins Creed Origins. I was losing my mind until I found out other people were having the same issue. I even had the Dolby Access demos just stop playing sound all together once.
     
    DangleHopper260, Sep 10, 2017
    #2
  3. wward72
    wward72 Guest
    Spatial Sound for headphones not working, both Sonic and Atmos

    I have tried both Windows Sonic and Dolby Atmos through two different sets of ordinary stereo headphones plugged into the controller and am not getting any spatial sound though either sound setting. I have double and triple checked
    in Audio Settings that I selected Windows Sonic and/or Dolby Atmos (with the app installed).

    I have confirmed this problem with both the Insects demo and the Dolby Access app. The Insects demo has the Spatial Sound toggle greyed out entirely and inaccessible on both the Sonic and Atmos sound settings, and the Dolby Access
    app specifically tells me that I "am not experiencing Dolby Atmos for headphones" when I run the app's audio demos even though I have confirmed that the Atmos app is installed and that the headphone setting is set to Dolby Atmos. I am getting regular stereo
    sound from both sets of headphones in either case.

    I am out of ideas other than there being a problem with the hardware itself. Also I am using an Elite controller so I hope that's not part of the problem. Thank you.
     
    wward72, Sep 10, 2017
    #3
  4. Eric333333 Win User

    Xbox Series X not outputting Dolby Atmos for 4k Blurays

    I'm not asking the Xbox to decode the Atmos in any way. I just want it to stream the signal from the disc to my receiver, which will do the decoding, so the Xbox should not even need any kind of a Dolby license, unless their license agreement is really unfair.

    Also, the Xbox Dolby Access app only allows purchasing a license for headphone connections. The HDMI connection to my receiver is definitely not a headphone connection.

    Oddly enough, there are demos on the Dolby Access app. They output Dolby Vision picture, but the audio comes out as Dolby Digital 5.1 when it is a demo for Dolby Atmos. There is something very wrong with the way Atmos is handled on the Xbox.
  5. Greet Mannaerts Win User

    Xbox one s not using atmos speakers in games

    Yes, the dolby access app is installed, I can also verify that the insects demo works for me, turning on spatial sounds gave a clear difference (height speakers were bring used) Switching the audio from dolby atmos to 7.1 uncompressed and back doesn't
    seem to fix my problem.
  6. ArminatorX Win User

    Xbox one s not using atmos speakers in games

    I also re-installed the dolby acces app. Demo content in the app itself plays sound from my height speakers and the rest of my speakers. I only get this problem when playing games, where only the height speakers are not playing any sound at all.
    It seems that the console and your audio system is properly configured for Dolby Atmos, since the Atmos Demo works.

    Also try to download the free "Insects" demo from Microsoft, which allows you to switch between Dolby Atmos and "regular" surround sound.

    Check if Atmos works in that demo, as the Atmos Demos in the app are usually videos with a fixed, pre-rendered audio track.

    Also, which games are you trying exactly? Do the games really support Dolby Atmos themselves? Because the Xbox One S will not "upscale" regular surround sound from non-Atmos games to have height information.
  7. Kirill Krasin Win User

    Dolby Atmos for Headphones for Xbox

    Hello,

    I have almost the same issue. I've bought Dolby Atmos for Headphones from Microsoft Store, connect my headset to controller and set audio output to Dolby Atmos in my Audio Settings page. But sometimes it is roll back to Windows Sonic! I've launch Dolby
    Access app, check that in settings page selected Dolby Atmos For Headphones, close this app and get back to Audio Settings, change Windows Sonic to Dobly Atmos.
  8. lXxTGOxXl Win User

    Dolby Atmos for Headphones for Xbox

    I did that and when I click Dolby Atmos for headphones in my audio settings on my Xbox it pops up a window that says I need to download Dolby Atmos for Headphones from the Dolby Access app. Then in the same window it gives me the option to learn more and
    when I click learn more. It takes me to my Dolby Access app. Just to tell me I have to turn Dolby Atmos for Headphones on in my Xbox audio settings. It is a repeated cycle. Both is telling me I need to enable something on the other but it won't let me
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No audio from Amazon app or dolby access demos

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