no active gamer profile?

Kim1st · Feb 9, 2019

When playing Indiana Jones 360 on XBox One, I am unable to save progress. I must start a new game every single time. I have an Xbox Live gold subscription. When we first got out xbox for Christmas, we were able to save games and we had to pick the cloud.
Now it is not allowing this option, even though I recently added a new Live Gold Subscription. It says I d not have an active gamer profile, even though I'm signed in. Please help.

:)

Kim1st

Worked! I was on chat online for hours and no resolution! Thanks!

Ricardo Lechuga

He needs to use the 360 dashboard inside the game to download his profile with the same email and password he used to create his gamertag

fitzy010109

i have found the email address... it was a 2nd email address of mine that i never use.

So if my son has his own account, and its attached to his (my other) own email... why does the game keep saying his account has "no active gamer profile"

surely the fact he has an account and can play all his other games kinda proves his account is very much active.

or it this because its an xbox 360 game and he didnt have an account back then... because he wasnt born lol

fitzy010109

I apologise, I forgot i set it up connected to my email account.

Could this be the issue? Would I have to create an email address for him to be able to play older 360 games on his own account?

Thanks

Ricardo Lechuga

Child accounts on Xbox one/series have email attached, it's impossible to have an account profile without having email

That email and password will be necessary to log in the Xbox 360 guide inside the game

no active gamer profile?