No access to the app

Since yesterday I can no longer play mahjong and I can not access my xbox live account. I get the message 0xc03f300d. I have now deinstaliert and wanted to make it new - that is no longer possible. I have been using this app for 4 years and it worked so
far without any problems. What can I do that again?

:)

 

No access to the EA Access app

Hi all, Im new to these forums, my problem is i carnt use my EA Access app this problem has been going on for months, i paid for a yearly subscription, it runs out in FEB2017, Ive contacted both teams xbox and EA, EA team says there is nothing wrong there
end and the xbox team also says there is nothing wrong to, both parties say my subscription is Active but on my xbox screen (in the app) under my account it says Inactive, The xbox team does not have a clue whats going on! if anybody could help me out with
this issue i would greatly appreciate it. Thank You

 

No access to the EA Access app

Hi thanks to the response, The app opens, But doesn't relise I'm a customer already so it's telling me to buy it again?

 

Hi MittelKarotte06,

Thank you for bringing this up. For us to better assist you, we need to identify first as to why you're unable to play Mahjong on your computer. Can you tell us if you can still be able to play other Microsoft games like Microsoft Solitaire while using your
Microsoft account? If so, there's a possibility that there's something wrong with the Mahjong app. Also, were you able to install the game again after you uninstall it from your computer?

If you're unable to install the game back to your computer, I recommend that you reset the Windows Store to clear the Store cache by performing the following steps:

1. Press Windows key + X on your keyboard.
2. Click on Command prompt (Admin).
3. Type wsreset.exe, and then hit Enter.

For you to check if you can still be able to access your Xbox account, I recommend that you sign in online through Xbox.com.

We look forward to your reply.