No access to my xbox live account

My xbox live account was set up using a email from a previous job. I no longer work there and have no way of accessing my account. I have not been at this job since 2010 and do not remember my password. I would like to update my new information. I have
tried account recovery and looking for a phone number to speak to someone. They take money out of my account every year so I no there has to be a way to update. Please help! Thank you

:)

 

Xbox Live Confusion?

Xbox Live is free.

You can make a Gold account, or a Silver account.

The Gold account gives you access to access to play online, along with free monthly games and weekly deals. This has a fee.

The Silver account gives you access to Xbox Live and apps, but you just can't play online or get the free games. This is free.

 

2 Xbox ONE consoles in one house. How do I buy games for both consoles and with out buying 2 disk?

I found a workaround that lets my kids use my games on their Xbox, while I can still play the same games on my Xbox, even play Halo 5 Co-op with my kids on their Xbox (1 kid at a time for Halo 5, both kids for Halo 1-4), and me on my Xbox. Note, I have the only Live Gold account in our household. It's not the preferred solution for this (Yo, Microsoft, Family Gold Subscription, please!), however it works very well for 2 Xbox One consoles. Here's what I had to do...

(My Xbox)
1. Settings - Personalization - My home Xbox
- I removed my Live Gold account from "My home Xbox", leaving no account set for this.
2. Settings - Account - Sign-in, security & passkey
- Set my Live Gold account for "Instant sign-in"
3. Settings - Power & Startup - Turn off or restart - Restart now
- Rebooted Xbox for settings to take effect.

(Kids' Xbox)
I have my Gold account and the regular accounts for my wife and kids set up to login.
1. Settings - Personalization - My home Xbox
- Using my Gold account, I selected "Make this my home Xbox"
2. Settings - Account - Sign-in, security & passkey
- I set one of my kids' accounts for "Instant sign-in".
3. Settings - Power & Startup - Turn off or restart - Restart now
- Rebooted Xbox for settings to take effect.

My Xbox now has no account set with "My home Xbox", but since it has my Gold account set for Instant sign-in, it will still automatically have access to the games, movies, and other content. However, it won't automatically install purchased games, but that is easily remedied by accessing "My games & apps" from the Xbox home screen, where I will see newly purchased games under the "Ready to Install" section where I can easily install them.

A Live Gold account can only have one Xbox selected as its "home Xbox", however, on that home Xbox, all other accounts that sign-in will have access to the content purchased by the Gold account. This is what allows my kids to access my Gold account content on their Xbox. In addition to the "home Xbox", any purchases made by a Gold account will follow that account to any "non-home Xbox" where the account is logged-in. Since my account is still set for "Instant sign-in" on my Xbox, my purchases are always available, unless I log out. Other people can still login to my Xbox and use the content I have purchased, as long as my Gold account stays logged in, too. If, for some reason, I login on my Kids' Xbox, it will log me out on my Xbox, but I just log back in when I am done playing with my kids on their Xbox. This let's me play Halo 5 Guardians in Co-op mode with me logged in on my Xbox, and one of my kids logged in on their Xbox, which has access to my Gold account content, because that is my "Home Xbox". So far, I have not encountered any complications with this setup. If I do, I will amend my post here.

Good luck! I still have not found a way to share content across three Xbox consoles simultaneously, however, this does work for two consoles, even if they are not in the same location. I have also been told that some cablemodems and broadband routers may have trouble with two Xbox consoles accessing Xbox Live games simultaneously from the same residence, but I have Comcast Xfinity Internet service using the WiFi gateway they provided (Cisco DPC3941T wireless gateway/router), and I have not had any trouble playing Xbox Live games on both consoles at the same time.

-TSForrest

 

Hey Nancy,

For forgotten passwords to Microsoft/Xbox accounts, the only way to reset the password if the security info is out of date is to continue to fill out the
Account Recovery Form.

To speak to an agent, you would need to go to
Xbox Customer Support, log in to your account and follow the portal to request a callback to your desired number.

They will help as much as possible to recover your account and then help with updating your account info once the account is recovered.

I hope this information helps!

 

Hey Nancy,

My pleasure! Don't hesitate to come back to the forums anytime you have any questions or concerns!
（⌒_⌒）