No access to free gold games, but my gold account is active and paid.

I'm having the same problem...

Hey there Franck!

I'm sorry to hear about the issue. If you're still having issues with your account and your Xbox Live Gold, you'll want to reach out to our
phone/chat support team. They can take a closer look at your account than we can and can hopefully get you back in the game.

Good luck!

--------------------------------------

Xbox Forums Staff

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and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider Program troubleshooting.

You need an active gold account to keep access to the free xbox one games for gold.

Hi MamaRoVino,

Xbox Live Gold is the paid subscription for the overall service of Xbox Live. Since you need Xbox Live Gold to play online and access the deals and Free Games with Gold you get every month, "Gold" and "Live" are generally used synonymously. Whatever Free
Game with Gold you downloaded when you first put in the free trial should still be playable with your active paid subscription granted you first claimed the game on the same account you started the trial to the one you are using now to play the games with
the active Gold subscription. Any free game you claimed with the Gold subscription can only be played with an active Gold subscription.

Forza Horizon 4 is a game you get with an active Xbox Game Pass subscription and not an Xbox Live Gold subscription. Forza Horizon 4 was never available as a Free Game with Gold. King's Quest is a free game in general and has always been listed as free so
anyone can get this game for free if they have an Xbox One console with or without an Xbox Live Gold subscription.

Xbox Live Gold basically gives you 3 main things. Multiplayer and chat capabilities with friends or other players over the internet, Deals with Gold, and Free Games with Gold.

Any and all important troubleshooting or console information can be found over at
https://support.xbox.com/en-US/. Simply type in the search bar what you need help with or select the topic that you need help with.

Only paid gold members are entitled to the free games, pretty sure trials are not included. Should show up in the store when you activate your paid gold membership.