No Access and can’t recover account but paying for Xbox live

TomBeazley · Apr 30, 2019

Hi all,

i have been locked out of my other account and have no way of getting it back and now i am stucking paying a montly subscription for xbox.

please help me cancel it!

:)

choppyseize

If you have no way to access it at all. You may need to go to your bank, cancel the card and get a new one so the recurring billing stops.

{Parity}

You will need to contact
Xbox Support directly for assistance with that.

RobBell6

Why are Microsoft unable to send recovery details to the email address associated with the account?

Also if it can’t be recovered how do I cancel the Xbox Live subscription because I can’t cancel it via the Xbox or accessing the account

kyle_m4496

> Why are Microsoft unable to send recovery details to the email address associated with the account?

Because that email address is no longer associated with the account.

> Also if it can’t be recovered how do I cancel the Xbox Live subscription

Microsoft can only assist with billing queries if you have access to the account. You'll need to contact your bank or financial institution to cancel the charges. If you pay with card I'd suggest cancelling the card too.

Please reach back if you have further questions.

MisterTom2

Hi,

No, I already signed up on that account and am paying for it actively. I can’t access the account now and I can’t login to cancel it either, that’s the issue.

No Access and can’t recover account but paying for Xbox live