NHL 19 wont load anymore and then goes back to XBOX home screen?

Hi The Glasss Station Team,

Welcome to Microsoft Xbox Community Forum. I understand that you're experiencing issues with NHL 19 on your Xbox.

May I know which console do you have?

Does this issue only occur on NHL 19 and other games still works fine?



Based on the information you've provided, it seems that you've already tried uninstalling and reinstalling the game, as well as following the troubleshooting steps suggested by Microsoft and EA. Since the issue persists, we can try some additional steps to resolve the issue.



Firstly, let's try clearing the cache on your Xbox. To do this, please follow these steps:

1. Press and hold the Xbox button on your controller to open the power center.

2. Select "Restart console."

3. Select "Restart" again to confirm.

4. Once your console has restarted, try launching NHL 19 again.



If clearing the cache doesn't work, we can try resetting your Xbox to its default settings. Please note that this will erase all data on your Xbox, so make sure to back up any important data before proceeding. Here are the steps to reset your Xbox: (How to reset your Xbox console to factory defaults | Xbox Support)

1. Press the Xbox button on your controller to open the guide.

2. Select "Profile & system."

3. Select "Settings."

4. Select "System."

5. Select "Console info."

6. Select "Reset console."

7. Select "Reset and remove everything."



After the reset is complete, you'll need to set up your Xbox again, including signing into your account and reinstalling any games or apps. Once you've done this, try launching NHL 19 again to see if the issue has been resolved.



Let me know how it goes.

Kind regards,
Marrion

Hi The Glasss Station Team,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Kind regards,
Marrion

Yes, now it won't load. It goes as far as meu screen and than it'll kick me back out to Xbox home screen

No error message at all. Game looks like it starts to load then goes back to the Xbox one home screen.

In my case, when I launch Xbox fitness it just goes to the green screen with "Xbox fitness" on it and the little green loading dots then it goes right back to the home screen without loading fully. It's been a while now and no solution yet from MS???