NHL 19 Ultimate Edition Digital Download content missing

Recently I purchased NHL 19 Ultimate Edition, digitally through the built in XBOX store, however I did not receive the promised rewards. These rewards are (according to EAs website):

• 40 Hockey Ultimate Team™ Packs (2 per week for 20 weeks)
• HUT Cover Athlete item
• HUT Legend item
• HUT Rookie item
• Unlocked 'Hockey Bag'
  

I reached out to EA on many occasions, however they said that Microsoft had to provide me with the rewards, saying,

"To get this fixed You need to ask a replacement code for the game content. Please contact Microsoft to get a replacement code and redeem that code. You will be able to see the content."

I then reached out to Microsoft help and they told me to come here with the code 1440026909 so here I am. Is there anyone who can help me find a way to get these rewards

Thanks

:)

 

help plz

Here you go. This is all I could find.
NHL 15 Ultimate Edition.

 

Fifa 19 Ultimate Edition content missing

Got it!

This could be caused by a number of things. If it is a syncing issue, you might want to try Removing and Adding Your
Account or uninstalling the game (try uninstalling the individual DLC first like Ronaldo, Neymar, the Artist Kits, etc first then the full game). If this is an issue with the license to the content, then you will have to get in contact with Xbox
Support. Good luck! Let me know what happens

 

This is a known issue and this link is to the FAQ with how to resolve it.

NBA 2K19 Pre-Order FAQ