nextflix and youtude

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Let us know the results

Is it only youtube and Netflix that won't load?

Hello! Have you already tried to clear the cache of your console?

Hi!

There is probably some corrupt data in cache. Try holding down the power button for 10 secs and try again.

try power cycling your console and check for any updates that may need doing.