NEWLY PURCHASED XBOX LIVE GOLD MEMBERSHIP (12 MONTHS) CODE: "INVALID"

Hello! I'm from the Philippines. I recently bought an Xbox Live Gold Membership code for 12 months. I have been trying to redeem it using the console and I always get a response saying that the code is invalid. I also tried
redeeming the code via web browser. However, it always says that there's some sort of error (no error code) and I should try again. I don't know what to do anymore. I don't want this purchase to be a waste. I hope that you can help me.

Thank you and best regards.

:)

 

NEWLY PURCHASED XBOX LIVE GOLD MEMBERSHIP (12 MONTHS) CODE: "INVALID"

I also wanted to mention that this was also answered in your other thread.

forums.xbox.com/.../2108896.aspx

For future reference only one thread per issue is required.

 

NEWLY PURCHASED XBOX LIVE GOLD MEMBERSHIP (12 MONTHS) CODE: "INVALID"

Hey there!

Thanks for the support message.

There may be an issue with your account or a region problem. Please go ahead and reach out to Xbox Official Support by going to
support.xbox.com/contact-us

Cheers!

 

Sorry to hear it. There are a couple of reasons that you may be getting this error code.

1. The code was not activated at the point of purchase. If this is the case you'll need to return to the store it was purchased from and have them activate the code.

2. The code was purchased for a different region than your gamertag is set for. Gold codes are region locked which means that your gamertag must be set for the same country that the code is valid for.

 

Kapatid, I'm from the Philippines as well. Like what Ambassador onyx62is has told you is correct. Walang Xbox Live sa Pilipinas. Hindi tayo supported. Therefore, there's a possibility that when you created your Microsoft Account Email, you've selected our
country Philippines where Xbox Live is not supported. For this one, check mo to pare:
www.xbox.com/.../countries. These are the lists of countries where Xbox Live is supported.