Newbie needs help

Is it digital or a disc?

Did you hit the home button (big illuminated button on the center of your controller) and then highlight the game and “quit” it?

Also, if it still doesn’t work power cycle your console by holding the power button on the console for about 10 seconds until it turns off. Turn it on and try again.

If none of that works uninstall the game and reinstall it.

Hi there, SacredCircle488!

We'd recommend getting started with the
Game Freeze Solution guide to help troubleshoot this issue that you are experiencing with this game.

Let us know if these steps help to resolve this issue, or if you have any other support questions.

Ok thanks A newbie like me needs a lot of help at my age!

Hi,

To properly isolate your concern, we need the following information:

1. Are you having issues with syncing your game contents on your Windows 10 PC or Xbox One console?

2. Is this issue happening to other games as well?

To view your account's order history, check out this
link.

If the said game contents are not reflecting on your Microsoft account, you may need to get in touch with the team of support from Xbox for further assistance. To generate a chat session or request a call, click this
link with your Microsoft account logged in.

Keep us posted.

When you say "turn on the socket," are you referring to a power strip/surge protector? I can tell you that the Xbox One cannot be plugged into a power strip and needs to be plugged directly into the wall. The reason is, the power brick for the xbox already
has a built-in surge protector, and plugging into another surge protector actually chokes the supply of power to the system. This can not only cause problems initially, but causes the system to work harder during startup, and can ultimately lead to components
failing.

Let me know!