New Xbox WIreless Headset

Is the headset switched to Xbox mode? The new Microsoft bluetooth/xbox wireless headsets work in either bluetooth or xbox mode, but not both at the same time. You need to make sure it's in Xbox mode to pair it with your Xbox console.

support.xbox.com/.../set-up-bluetooth-wireless-headset

dont know buddy dont use bluebooth or wireless headsets, try going back into the shop where you got it from and the will give you a new one, and if the new one not working buy a new headset wired its the best to go buy if you want a bluetooth headset go
with the Microsoft Xbox 360 Wireless Headset Headset - Over-the-ear my mate has had one and his works all ok,

Turtle Beach and other headset manufacturers are working with MS to put out adapters that will make you able to use your new/old wireless/wired headsets. I think turtle beach will also be releasing new wireless headsets as well. I believe the dates they
are giving for the new headsets and adapters is February.

the new bluetooth headset.

www.ebgames.com/.../93194

Hellop Ace Kadet, we are sorry to know about your concern.

For wired headset:
support.xbox.com/.../wired-headset-help

For wireless headset:
support.xbox.com/.../set-up-wireless-headset

Please follow the steps, if concern persist, please open the
http://myservice.xbox.com to request for repair or process a fulfillment order for new headset.