New Xbox wireless headset does not work

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

Yes, I've been on with support. They don't have a way to resolve this.

They seem to tell me that the original headset that came with my Xbox does not work with my brand new Xbox Wireless controller.

Which means I'd need to purchase a new headset.

Anyone out there who can help?

The Xbox One console, does not support Bluetooth, hence why the headsets do not work on their consoles. You either use a wireless headset, this uses the Xbox wireless technology to connect to the Xbox or connect a wired headset to the 3.5mm headphone jack
that is in the bottom of the controller.

The controller is wireless, the headset is wireless- bluetooth. The headset has worked fine for almost two years, but after the update yesterday to call of duty it does not work anymore.

Hi SebastianCruzSalcido,

Thank you for your post. I understand you are looking to connect a wireless headset to your Xbox One. The Xbox One does not officially support wireless headphones, the only time a wireless headset can be used is a third party headset specifically designed
to work with the Xbox One.

I hope this helps.