New Xbox wireless controller doesn’t work

https://support.xbox.com/en-AU/help/hardware-network/controller/update-xbox-wireless-controller

Try this in the PC Section

If that doesn’t work are you sure your controller isn’t already up to date? let me know if this works and I’ll try to find a work around if it doesn’t if ones available

Hello LindaCambi here is a link to help troubleshoot. If this doesn’t work the controller will either unfortunately sent in for repair or replaced.

https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

A button or a port on your wireless controller partially works or doesn’t work at all

If you have another Xbox One Wireless Controller, use it to reproduce what you were trying to do with the original controller.

If you experience the same problem using the second wireless controller, the problem is probably with the app or game you’re using. Consult the troubleshooting information for that app or game.

If you don’t experience the same problem using the second wireless controller, then you should replace your current controller. To order a replacement, go to the Xbox Online Service Center.

It’s the newest Xbox controller.

My old Xbox controller worked via a usb cable but this new one won’t.

Both controllers official Xbox

Thank you for your reply. Is it the new controller that doesn’t work on windows 10? That’s a shame I’ve bought a new controller for nothing 😪

Xbox series s, wired, or my brand new un used wireless controller that came with the console, it doesn’t matter, and a wired steel series headset. I have not changed the setup in a couple years