New Xbox support page

Thank you so much for the detailed information. Are you still a minor? If yes, you need to ask an adult to add you as a member under a family group in that way they can manage your settings.

If the system detects that you’re a child account you will not be able to access your privacy and online settings.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

When that happens, it means you're on a child account. Microsoft considers all accounts below 21 years as child accounts and the privacy settings page in inaccessible for them by default.

To change your privacy settings you'll need a parent/adult account. They'll need to add you to their family group as "Member", then go into that page and enable those settings for you.

The details are outlined here under the "Manage settings on Xbox.com" tab and "Manage a member's online safety and privacy settings" sub-tab.

https://support.xbox.com/en-US/help/family-onli...

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here: https://support.xbox.com/en-US/forms/request-a-...

Kindly try to use a different browser if possible.

I am not linked to an organizer account, and I never was. The second link you provided, which is where I want to go, just took me to the suppor page. I wish to see the page that is shown on the screenshot, but I cannot get there, even with the link you provided. I appreciate the help, but it is the same information I get from the xbox support page on family and online safety.

Hi there,

if you haven't yet, be sure to try it via a different browser (or via inPrivate (Ctrl+Shif+P) or Incognito browsing (Ctrl+Shift+N) or even via a different device, to see if that helps.

If that fails, then it might be best to contact Xbox Support via http://support.xbox.com/contact-us