New Xbox series X stuck on update screen

katwalkn · Dec 25, 2021

I received my new Xbox series X (Halo Infinite), and it’s stuck on the update screen. There is no progression with the status staying at 0%. Is there a solution. I can’t access the setup or anything. It immediately goes to the update screen and only offers update of turn off device as options. Any input is appreciated. Microsoft issued me a case number and said they’d get back in 3 hrs. and no later than 24 hrs. Of course there was no truth to that. They take my money, and send me a brick for Christmas with no remedy.

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

- Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, and then plug the power cord back in.

- Press and hold the Pair button (located on the left side of the console) and the Eject button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the Pair and Eject buttons for 10-15 seconds.

- Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

If your console doesn't have an Eject button, you can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 & 4) and then pressing the Xbox button. Continue holding the Pair and Eject buttons for 10-15 seconds.

- Once you see the Startup Troubleshooter, select Factory Reset and then choose "Keep Games and Apps"

- Once the Reset is complete, you'll be prompted to sign into your console using your Microsoft account credentials, after which you'll choose your preferred settings and your console should display normally again.

If that doesn’t help, I'm afraid you’ll need to submit a repair request for the console. You can see details on that here https://support.xbox.com/en-US/help/hardware-ne...

Merry Christmas

GSComms

I am having the same issue with 2 xbox S consoles

LeoCahi

I ha e a new Xbox series x for Christmas today and I can’t get games to finish downloading they stop half way through ans so t download. Any more we be tried everything h that has been recommended ans I can’t get hold of Microsoft

CountingSpore68

Same issue on Xbox series X today.

Tried : rebooting, uninstall app,…

Nothing works. App stuck on loading screen then error 0x8027025a

COKEBOYJAY88

Hi yes I have a Xbox series x. I've also tried what you insisted but nothing seems to work. I'm stuck on the Xbox series x start up logo screen. Sometimes it acts up and sometimes it doesn't I even did a USB offline update today and still no luck. Thought of just keeping the console on instant on since it's the only way where it doesn't take long to boot up past the animation logo. Thanks

New Xbox series X stuck on update screen