new Xbox series X sound and image are not correct (tested with Halo mcc)

Tried everything, still problems with sound and picture not syncing. Is this a software issue, or could it be a hardware issue as well since I just got the Xbox Series X?

EDIT: its a known issue by other gamers, see the link below;

https://answers.microsoft.com/en-us...th-dolby/ef7c9ff6-7d58-41e1-8d4a-b61686729b2f

https://www.youtube.com/watch?v=tIZ2JgFgMCE

EDIT: Xbox directly to TV no sound lag, but to soundbar the lag is clearly noticeable ... the soundbar in question is optical, could that be the problem? I also put my headset on my controller, this works fine too... hope to hear from you, thanks in advance...

Hello there!

Regarding your case, you may want to try some troubleshooting steps first on your Xbox console.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps on this link How to reset your Xbox console to factory defaults | Xbox Support.

Thank you for your response XBF. I already checked to see that the gamertag and email that was on my Xbox console matched the one that was on my Xbox app. However, when you say that Halo MCC is available on Xbox One and Series X does that mean that even though it does not work on the app if I sign on another Xbox One or get my own Series X the game will appear? I hope this is the case as I can live with MCC being on console alone, but if it does not appear when I upgrade to Series X then I'm going to have a problem. Is there another library other than the app I can use to confirm the presence of Halo MCC among my owned games.

I picked up Xbox One X in Sep'18 and I am enjoying Halo MCC with Gamepass. I had played Halo 1 and Halo 2 way back on my PC. Other is Gear of War Series, I completed Gears of War 4 on PC and now I was able to complete the series via Gamepass.

All these info about the game is really getting confusing but hopefully the story from all parts of the Halo Series would make sense. Really looking forward to Halo: MCC and for the new movie Halo: Nightfall.