New Xbox series x controller randomly turns off and then back on

The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.

But that's not the problem it's very well vented and not next to anything

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

According to Xbox support: "It is important to make sure your console is in a cool, well-ventilated place. Remove any objects on, under, or right next to the console"

Please make sure that your console is in a well-ventilated place because that may cause the issue that you're experiencing.

You may also need to reset the Internal power supply by following the steps below:

"1. Unplug the mains lead from the console.

2. Wait 10 seconds.

3. Plug the cord back into the console, and then press the Xbox button on the front of the console."

You can also check this link for your reference: https://support.xbox.com/en-US/help/hardware-ne...

That may have caused the issue but since you have confirmed that it is in a well-ventilated place, I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

The Xbox Series X turns itself off randomly to protect itself from overheating or when there is no power.The majority of reports of the Xbox
Series X turning off appear to be related to next-gen games like Call of Duty: Black Ops Cold War and Assassin's Creed Valhalla.

Not necessarily fifa 21 xbox one version crashes and turns mine off so does fortnite