New Xbox series x controller keeps disconnecting and connecting

Connecting the controller with a USB cable doesn't work,

Controller still disconnects even with a USB cable connected,

I have the same issue with Series X using mouse and keyboard for Call of Duty Vanguard.

I played during the beta and there was no problems with the controller disconnecting but as soon as the game released, the controller disconnects,

I've tried a Xbox One controller Series X controller, with batteries and a USB cable, and the controllers still disconnects.

Hello, I´m Jamie. an Independent Advisor and a Microsoft user like you.

I am sorry your facing an issue with the Series X.
Can you confirm whether it is the controller not connecting to the Series X or the Series X not connecting to the TV?

Hi jemi thanks for replying sorry for the delay in answering the controller x box series x worked for some time it disconnected a few times then it started to disconnect often practically every time I used it it was not used with the pc and it is unacceptable that things like this happen to me in 2022 it has already happened to me with the x box one 2 times sent for assistance with the x series it no longer works even with the original cable I think you should try to solve the problem once for all maybe redesigning new controllers but this time with a new technology I would be willing to buy it even out of warranty thanks to you soon

Hello RobHM1, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry to hear that you are experiencing disconnection issues with your Elite Series 2 controller on your Xbox Series X.

First make sure the Elite Series 2 controller battery is fully charged. A low battery can cause intermittent disconnections. It is always advisable to use fully charged batteries or keep the controller connected via a USB cable.

Check to see if firmware updates are available for your Elite Series 2 controller. You can do this through the Xbox Accessories app on your Xbox Series X console. Keeping firmware up-to-date can fix connectivity and stability issues.

If you are using the controller wirelessly, make sure there is no nearby interference that could affect the signal. Move other wireless devices such as routers, cell phones, or other Bluetooth devices away from your Xbox and the controller. You can also try changing a wired connection using a USB cable to rule out wireless connectivity issues.

If you have access to another controller, try connecting it to your Xbox Series X and playing for a while to see if you experience the same disconnection issues. This will help you determine if the issue is specifically related to the Elite Series 2 controller or if it is broader.

Reset the controller settings You can try resetting the Elite Series 2 controller to factory settings. To do this, press and hold the profile and sync buttons on the back of the controller until all four LED indicators flash. Then, pair the controller with your Xbox again and check if the issue still occurs.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

My controllers keep disconnecting from my Xbox series X randomly while playing games. When it happens I connect a different controller and it keeps happening. I have 3 xbox one controllers and 2 series x controllers. I've tried using all of them. I've also gone through all of the troubleshooting steps, made sure controller and console updates have been done and have reset and reconnected the controllers multiple times. I've even tried saving the game soft resetting the console then restarting and reconnecting a controller. I cannot play the trial or opens in FH5 as those are multiplayer races and you cannot pause or rewind or you lose your place. Does my console have a defect with its bluetooth connection?

Thanks for the reply. Interesting, I did not know that it was "wirelessly" connected while connected to a USB C Data Cord. As soon as I unplug, it stays disconnected (in sync mode the controller also keeps blinking then turns off). If this is right I don't know why I also can't sync any of my other Xbox controllers to the series X unless connected with a cord (works on an One X controller also, stops when unplugged). I don't know why the sync button (blinking) stopped operating all together.

I replaced my batteries and tried to pull and place back in earlier with no luck. I also updated the controller as I set up as new.

The interesting thing is I am able to use the series X controller perfectly on PC wirelessly with windows 10/Xbox PC adapter. I have no problems on PC wireless.