New Xbox Series X controller has joystick drift, cannot return via Xbox support website

My series x controller left joystick out of the box has the worst drift is there anyway to calibrate this thing I just spent 700 dollars on this dam console the left joystick is delayed in response and has massive drift in every direction

Hello hello, people keep banning me some reason.

I just got a Xbox controller for Christmas. And as soon as I connected it to my Xbox it had drift on the right joystick. I opened the controller right from the box and didn’t get any dust of anything like that near it but still it drifts. I wanted a new Xbox controller because my old controller had drift. Crazy how out of the box it already has drift.

Dear SNOWDIRT69,

Welcome to the Microsoft Community



According to your description, your problem is that each of your Xbox series x controllers has joystick drift.



Are you having problems with that game, is this the only game you are having problems with your controller joysticks?



You can try resetting your joystick deadzone in-game, it may have been the 0 deadzone that caused your joystick to drift before.

Your telemetry drift might be a little problem with your hardware device, you can try to check if your telemetry is working properly and try to fix it with WD-40.



To help you further, we will direct you to Xbox Online Support to help you resolve the issue.

Adjusting the controller stick settings in the Xbox Accessories app | Xbox Support



Have a nice life and all the best!



Best regards

Michael | Microsoft Community Support Specialist

Hello JOHN MOTT1,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

I can see that you are having drifting issues with you Xbox controller. Let me see how I can assist you with this concern.

However, in your isolated case, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

• What platform are you playing (Xbox Console, PC or phone)
  
• What troubleshooting steps have you done?
  
• If you are on a PC, may I ask for Xbox app and Gaming services version?
  
  • Xbox app > select Profile picture > Settings > About.
    
• What are the affected games?
  

Meanwhile, here are methods we can perform to try and fix the issue.

Update your Xbox Wireless Controller

Update your Xbox Wireless Controller | Xbox Support

Follow the troubleshooting found on this link; How to fix drift on an Xbox Series X/S controller (msn.com)

Use compressed or pressurized air

Drift is often caused by debris being stuck around the components of the joystick. Using a can of compressed or pressurized air can dislodge that debris, which stops something from drifting the joystick. Make sure your controller isn’t turned on when you do this.

Aim the nozzle around the joystick area and use short bursts to blow away the debris. Move the joystick around as you apply the compressed air to make sure every area around the joystick’s interior gets some air. Connect your controller back to your Xbox Series X|S and test it to see if drift continues to plague your controller.

Troubleshoot your Xbox Wireless Controller

Troubleshoot your Xbox Wireless Controller | Xbox Support

Troubleshoot game issues on Xbox

Troubleshoot game issues on Xbox | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Unboxed my Series X in October. Stick drift within a month. My Xbox 360 Elite controller still works flawlessly after nearly 15 years.

The new controllers are garbage.