New xbox one setup problem - unable to contact service

I am setting up the new Xbox one and followed all the prompts. I am on contacting service....hold on a sec.... It keeps going back to start from here. I have repeated this process many times but the it just says hold on a sec ... everytime and then jumps
back to start (press button A). Please help.

:)

 

Got an Xbox One, dead upon arrival.

Okay guys, first of all:

1) I am not bad-mouthing the Xbox One... quite the contrary, considering how much I want to play it.

2) The first thing I did when I found out about this was contact Amazon and the store I purchased it from... I am not a fool and I know how the return process works. This is their DIRECT RESPONSE to my return request:

"Thank you for shop at Dream Kitty.
We are sorry to hear the item you received is defective. In our return policy we only accept video games return with unopened in manufacture seal condition. Since, we don't have technical staff to fix/repair console so we don't provide warranty service. However, all video games comes with direct manufacture warranty service. According to your describe, your XBOX ONE has a hardware defective issues, another two customer who bought XBOX ONE Special Edition Sunset Overdrive Bundle in this holiday season also have the hardware defective problem. After they contacted the XBOX ONE technical support, and their problem is fixed. So, we suggest you to contact the XBOX ONE and have their trained technical staff to help you solve your problem, if the problem can't be solved via the phone/ live chat and then they will issue you the RMA with return label for you to return the product for repair/replacement for free under warranty service.

Best Regards,
Dream Kitty"

'Dream Kitty' (stupid name, yes) is a store on Amazon, and no longer has the Sunset Overdrive Bundles on sale. So even if they did accept a return I wouldn't receive the Xbox I want.


3) Advance Exchange was "unavailable" when I filled out my return/repair ticket to Microsoft.


So at the time, it seemed my only option was to take Microsoft up on their free repair service. If it is unable to be repaired, it will be replaced with a new unit. I don't care what happens, I just want it to work.


Now for those of you incapable of reading and processing a couple sentences (*cough* FlyinFisch *cough*), all I want to know if anyone has gone through this process and what time frame I can expect.

 

Connection profile xbox one, error 0x87DD0006

xbox.com/status shows issues with sign in services on xbox one.

Problem is that it won't even sign in locally so i'm unable to play offline!!