New Xbox One Core Controller Does Not Recognize Wired Mono Headset Model 1564

Sure its the microsoft mono chat headset model 1564.

thanks,

brad

Hi There,

All controllers have already been updated (and were up to date previously, therefore no change in firmware - v 3.1.1221.0), and headset was plugged in during all attempts.

System has been reset

Issue still present on both newer 1708 model controllers and they will not recognize the mic/headset.

Any other suggestions/ideas?

-Blake

Hello Blake,

Thank you for bringing this to our attention. This definitely sounds tricky, but I believe I understand the issue.

I know the controllers are up to date however, have you
checked for controller updates while having the headset plugged into the console? You are able to click on update even if the settings tell you that it is up to date. The console will then check for any new updates for the controller.

Aside from that, it's possible that a software corruption/issue is the cause of this issue. A software factory reset would solve that right away.
You would not have to redownload any games and apps. You will
have to re-download your profile though, so make sure to have your log in credentials handy! Follow this link for the instructions on resetting your console to factory defaults while keeping games and apps downloaded :
How to reset your console to factory defaults on Xbox One

Hope this helps and let us know the results.

Hi mpowers96,

You have a old or new model controller?

Look this guides:

https://support.xbox.com/en-US/xbox-one/accessories/set-up-chat-headset

Or

https://support.xbox.com/xbox-one/accessories/wired-headset-help

Was your old controller also a PDP one? Least I assume your Wired Purple one is a PDP model?

Was your old controller also a wired one?

Also, as asked above, the headset make and model

Some headsets can have issues if they are plugged into a wired controller, most notably Turtle Beach Recon ones