New Xbox One Controller Not working correctly

So I bought a new controller directly from Microsoft and I just recieved it today. As far as I can tell , everything is working fine except for one thing. When I push the left joystick to the bottom, it gets stuck (but evetually moves back). What should
I do?

:)

 

Xbox One controller is not working correctly

I bought an Xbox controller, the first couple of months it was working just fine but now, the right joystick is hard to move and the in-game camera moves alone and it bothers me a lot specially at FPS

 

Xbox controllers not working correctly

I'm having issues with my Xbox one controllers. I have both a wireless and a wired controller. Neither of which will work properly for very long. My wireless controller won't even connect anymore even with the plug and play charger. My wireless controller
just stops working and the character on screen continues moving in the direction it was travelling when the controller cut out. At first I thought this was an issue with the Witcher 3 because my controller worked properly with Arkham Knight yesterday. However
after about 10 minutes of gameplay today, the controller began exhibiting the same symptoms as before. A hard reset works for a bit but then it's back to square one. Unplugging the controller and plugging it back in doesn't work and most of the time I just
have to reset or wait for the controller to stop acting up. Is there any way to fix this issue or am I going to have to send my Xbox in?

 

Hey there iAliA,

Sorry to hear you have received a defective device. Being that the controller is brand new and you barely received it I would go ahead and contact

Microsoft Store Support for assistance with the issue.

Microsoft Store Customer Support:

1-877-696-7786

I hope this helps.