New Xbox One controller has sticky button

If it's only been a week, you should be able to return everything for an immediate exchange.

Worst case, schedule a repair here: https://devicesupport.microsoft.com

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this buddy

Answering your questions:

1. Yes, Xbox one controllers are compatible with Xbox Series X/S consoles

2. You can try cleaning the controller using the recommendations provided here:

https://support.xbox.com/en-US/help/hardware-ne...

(But as your controller is within warranty the best option is start a replacement order)

3. You can start a replacement order, for this you can do it using the devices page and start the replacement order

https://account.microsoft.com/devices > once there click on your Xbox (show details) if you're not able to see the controller > info and support > start order > instead of device select "Accessory" and follow the steps

Or for controllers you can use this specific link too:

https://support.xbox.com/help/hardware-network/...

1. Yes the Xbox One controller will work fine on the Series X console.

2. No

3. If you purchased the console from your local retailer, then you will need to take all of it back for an exchange, or you could send the controller back to Microsoft for repair.

The only issue I've had with my Xbox One controllers is that 1 of the 2 of them has a sticky A button that's not as responsive as the other face buttons.

Hey Dylan!

Bummer to hear about the tacky A button on your design lab controller. Our best recommendation is to have it handled by the
Online Service Center. Do note that in order to register you controller, you'll need to make sure your console is registered first. If you still have issues, you can totally reach out to our
chat support for further assistance.

Good luck!