New Xbox is recognising 2 controllers as same controller

Hey LukeTaylor9,

Just want to check when you look at who the controllers are they assigned to is it the same account? I have had this issue but one was a wired controller and the other a wireless and when I had them both on it would link to one account, I had to remove one
to get it to behave correctly.

Let me know if that helps, if not we can try find another way.

I have the same issue:

* the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

* the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

The result is always the same:

* The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
* But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.

Hello , i' v got a problem with 2 controlers , one controler is recognised but when i try to conect the other one he sees it as the same controler number 1 , can anybody help me with this problem

Same issue here, after various updates to Windows 11.

Firstly, the device was before recognised as "xbox elite series 2" I believe, but is now recognised as a generic xbox wireless controller.

Secondly, the paddles on the back are now disabled if no profile is selected. However, if a profile is selected, the paddles on the back are recognised as the A, B, X and Y buttons.

Fingers crossed MS will update this soon! Great controller otherwise. I would like to be able to use the paddles though.

Hi

If an Official Xbox One controller is recognised by your Xbox One console where the controller from Zedlabz is not recognised then I would try reaching out to the people who made the controller for support.