New XBOX controller left stick issue

Hey there thanks for keeping in touch.

We apologize for the inconvenience this has caused but rest assured we are here to help, in this matter the best course of action would be to
Request a Callback
from one of our Xbox Support Specialists since they are the best equipped, tool wise, to look into warranty information or possibly replacing the controller. Give it a shot and let us know how it goes!

Hey, thanks for the response! I tried getting a callback, but it gave me this error a few times:'Sorry, we're having trouble connecting you. Feel free to try again or ask another question.'

Will try again tomorrow.

Hello!

It may be defective if it's doing it after the first use. You could try checking for updates for the controller, doing a hard reset, plugging it via a USB cable, resyncing the controller, etc. but if it continues most likely you would want to get it exchanged
where you purchased it from.

Hey, thanks for the quick response! I don't own an XBOX and use it for pc, plugged in via USB cable. Couldn't find how to do a hard reset on pc, but it looks likes this isn't to be fixed with those options. The controller is working very well, except for
that one problem. https://gyazo.com/cdafe1e9777155087aad101fdf6d82da , here is a gyazo, showing the issue. After I release the stick it should go to 0.00 raw input, but it doesn't however. Have contacted the store already and waiting for a response.

Hello!

It may be defective if it's doing it after the first use. You could try checking for updates for the controller, doing a hard reset, plugging it via a USB cable, resyncing the controller, etc. but if it continues most likely you would want to get it exchanged
where you purchased it from.

Hi ,

If you purchased a Microsoft Xbox accessory within the last 30 days, you can return it to the retailer with your original proof of purchase. If you purchased the accessory more than 30 days ago but within the accessory warranty period, you can order a replacement
accessory from
Device Support (console registration is required). Make sure you click
Replace an accessory instead of “Repair my device.” Follow the onscreen prompts to place an order.

Here is more information about providing service for hardware:
https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

Hey, problem seems to be solved. Got an email back from the retailer and I am sending it retour. Thanks for helping all!

Hi Roelaaand,



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.



Thank you and have a great day!