New XBox 360e will not perform background downloads when turned off

Machine will not continue downloading when turned off. Have enable background downloads, reinstalled latest update, checked both wireless and wired connections and all are good. Trying to download Tombraider, Sleeping Dogs, and BF4 China Rising. Have chatted
with Microsoft support and they had no solution at this time. My 2 sons each received new xbox's for Christmas 2013. First install was on 25Dec13. One of the machines performed the background downloads fine, the other one did not. is there a known fix for
this? Could it be a software issue or possibly hardware...maybe the power supply??? Thanks for any help. respectfully, D

:)

 

Background downloads not working after upgrade...

Just turned Background downloading off. Then turned console off and noticed it was doing its background download. Turned console back on and it shows background downloads as being turned on and is working ok now. Go figure.

 

Background Downloads Not Working

So last night, I went to download the game Spiderman 2, as it is now on a special ^0% off offer, and turned my Xbox off, so that it could continue to download in the background (like it has done many times before), however, my Xbox did not carry on with
the background download and turned itself off (after I hit the guide button and chose to turn off the console).??

This always used to work for me before so are a little confused as to why this feature is now not working?! :S I turned my console back on, and after it booted up successfully, looked under the 'Active Downloads' section in the guide, and the game was indeed,
still downloading so decided to try it again - switched off the console, and again, the console turned off (it did NOT carry on with the background download like it used to before - when the light flashes to show that the Xbox is in alow powered state and
downloading in the background)?

I also do indeed have this feature turned on, in the settings section so not really sure why it is now not working?!?!?

 

Generally this only happens when the console looses net connectivity while powered off... if it looses network connection--even for a second--it get kicked off LIVE and then shut down.

 

That could be possible but it happens within about 20 seconds after powering off with controller, dashboard, and power button. I have it connected directly to the modem too so I can rule out any wifi interference. I have tried the process many times and
always the same result...stops downloading (blinking green light) when machine powers down. Downloading while it is powered on works fine, never any connection issues doing it this way. Just thinking it may be something with this machine since my other son's
worked fine. I'm willing to try any suggestions though and appreciate your help.

 

To clarify part of my last post...after powering off machine, it stops downloading (the slow blinking green light on power button stops blinking completely). The light only pulses about 3 times which is approx.12 seconds and then shuts down completely,
no more lights. Sorry for going on here just want to be as clear as possible. Thanks again!

 

Well here's a test you could try. You said the console for Son A worked fine and continued downloading when shut down but that did not work for Son B, correct?

I am going to assume for troubleshooting sake that they are in different rooms, if so then swap out Son A's console for Son B's console. Everything worked fine in Son A's room so if Son B's console doesn't allow downloads to continue in the room where Son
A's console was then it's an issue with Son B's console or account settings. However if you are able to continue downloading on Son B's console then it's a network issue.

I hope that made sense... fighting a head cold and NyQuil is kicking my bum.