New video files will not play on my external hard drive - error code 0xc00d11cd (0x8007001). ...

Hi,

Simple answer, your hard drive is failing. Fix? Buy a new hard drive or use an external hard drive. The Xbox 360 supports external hard drives up to 2 TB.

Hard drives die and before they do, they generally exhibit, disk read errors, corrupted files none working games. Hard disk drives are mechanical with moving parts, its it not if they fail its a matter of when.

Hey Felix, I tried what you suggested and it didn't help.

I have done some digging around on the forums and evidently I'm not the only person with this issue.

It appears as though, despite Microsoft saying that Xbox One supports external hard drives, when it comes to media the support is pretty lacking.

Everything I've read regarding this type of problem with error code : 0xc00d11cd involves the drive having media totaling over 2 TB and anything added over the 2 TB mark yields this error and is unplayable.

Is there a way to make this work without having to reformat and partition my drive?

Because if not that's BS.

Thanks for your reply.

From what I am seeing the issue is almost certainly that the Xbox One series have issues with external drives that are >2Tb.

I have reached this conclusion because I identified a few duplicate files on the drive, connected the drive to my Windows 10 laptop and removed the duplicates. When the drive was once again connected to the Xbox One X, a few of the files that were previously
inaccessible/unplayable, have now become accessible/playable.

It was my understanding that the Xbox One series were able to address up to 16Tb of combined external storage space. This does not appear to be the case when the drive is formatted as NTFS. With the NTFS format it appears that the maximum drive space is
2Tb; I have an identical make and model HDD (although 8Tb in size) that is formatted for Games Storage and the Xbox One X has no problems with this drive.

Ergo, the issue must (logically) be that the Xbox One series of consoles have an issue with addressing more than 2Tb of storage space that is not formatted to the propitiatory Xbox games storage format.

It is not an issue with the file formats themselves, this is a blind alley. The issue is with the amount of external HDD space that the Xbox One series of consoles may address. It would seem reasonable to assume that the error codes (0xc00d11cd (0x80070001))
refer to the NTFS partition being to big for the Xbox OS to effectively address, but as there is no data from Microsoft to support this, it remains a guess.

What I would like now is a definitive response regarding the actual meaning of the 0xc00d11cd (0x80070001) error codes, not a guess as to what it seems likely to mean.

Cheers.

Here's a couple other unresolved threads with the same issue, they all have the same problem it seems:

https://answers.microsoft.com/en-us/xbanswers/forum/xba_console/media-player-error-code-0xc00d11cd-0x80070001/d08002f0-d441-4702-8d5c-b6f4b9221fa8

https://answers.microsoft.com/en-us/xbanswers/forum/xba_console/mkv-m4v-files-wont-play-0xc00d11cd-0x80070001/4a844cc3-9fb0-41a7-a026-fdf5872730c3

https://answers.microsoft.com/en-us/xbanswers/forum/xba_console/cant-play-0xc00d11cd-0x80070001-error-large/391ab07b-4e40-469b-8953-3d3d1520a6a5

Thanks!

Hi there PoiZoN DiNoZaUR

Is the saves on the external hard drive or is the videos on the external hard drive?.