New Update Wireless Network Hardware Failure

Spartan A247 · Oct 3, 2015

After I got into the new dashboard everything seemed to be working until I tried to play Destiny it said I wasn't connected to Live but I was and I restarted my console and now it wont connect at all and I went under Network settings and it doesn't show
mine so I try to run a test and now it says Wireless Network Hardware Failure. It says I have 14 friends online though. Is this something I just need to wait out or what do I do here?

:)

NeoGN · Oct 3, 2015

HALP!!! "Wireless Network Hardware" Error

Wish I could be of help as my Xbox One did the same thing. Said there was wireless hardware failure then started working after an update. Last I used my Xbox it was still working.

taidara · Oct 3, 2015

"IP Address Error"

Are you getting any hardware failure message, for example "To use a wired Internet connection, make sure an Ethernet cable is connected..."? Try with a wireless solution to see if the Xbox can connect to your wireless network instead.

Spartan A247 · Oct 4, 2015

Fix: Unplug the SSD before Boot and it works just fine, just plug in SSD after console is up and running.

-- Rick -- · Oct 4, 2015

Hey Spartan, I just grabbed this from the preview forums, please use that link to post in the preview area if you continue to have issues.

The Dev Team is investigating reports of issues where Preview participants are experiencing wireless network issues and are prompted with a Hardware Problem error stating that the wireless network hardware on the console is not working. We're investigating
this error and at this time do not have any indication that there is an actual hardware problem. Participants have reported successfully working around the issue by unplugging their console for a period of time (5-10 minutes) and/or by disconnecting external
USB storage. If you encounter this error, please do not send your console in for repair and instead try the workarounds to see if that mitigates the issue.

D0UBLEO76 · Oct 31, 2018

Yeah I'm having a lot of problems as well. There is nothing wrong with my wireless router or Internet. After the new experience dashboard update. It said that there was a wireless hardware issue and that I need to send it in for repair (screw that) I can't
go for a couple weeks without my Xbox.

After the new update I face these problems:

1. Wireless Internet hardware problem

2. If I manage to get the internet working my profile is deleted, and it automatically forgets my wireless network

3. A lot of games and apps fail to launch

I hope this gets fixed ASAP I can't even send out an error report

D0UBLEO76

Yeah I'm having a lot of problems as well. There is nothing wrong with my wireless router or Internet. After the new experience dashboard update. It said that there was a wireless hardware issue and that I need to send it in for repair (screw that) I can't
go for a couple weeks without my Xbox.

After the new update I face these problems:

1. Wireless Internet hardware problem

2. If I manage to get the internet working my profile is deleted, and it automatically forgets my wireless network

3. A lot of games and apps fail to launch

I hope this gets fixed ASAP I can't even send out an error report

-- Rick --

Hey Spartan, I just grabbed this from the preview forums, please use that link to post in the preview area if you continue to have issues.

The Dev Team is investigating reports of issues where Preview participants are experiencing wireless network issues and are prompted with a Hardware Problem error stating that the wireless network hardware on the console is not working. We're investigating
this error and at this time do not have any indication that there is an actual hardware problem. Participants have reported successfully working around the issue by unplugging their console for a period of time (5-10 minutes) and/or by disconnecting external
USB storage. If you encounter this error, please do not send your console in for repair and instead try the workarounds to see if that mitigates the issue.

Spartan A247

Fix: Unplug the SSD before Boot and it works just fine, just plug in SSD after console is up and running.

MonjaJozef

Have you synced and update the controller again with your box? Link. Have you tried it on the PC?

If you did and the issue is still here, I'm afraid it is a hardware failure. Do you have a warranty for it?

mlong000

Update: Still no resolution. Spent 2 hours on the phone with MS support, no success. Disabled wireless networking on the Xbox to play offline, controller continues to disconnect. Picked up a brand new Gamestop Wired Controller, same issue persists. I'm almost
positive it's a hardware failure with the console at this point. Controller will maintain connection for MAYBE an hour at random.

New Update Wireless Network Hardware Failure