New ufc and Fortnite won’t load

Hi thanks for your advice

These things were advised by Microsoft and unfortunately haven’t resolved this issues

Unfortunately, I don't have any further troubleshooting to offer. There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks

Brilliant

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Here are a few tips to troubleshoot your game:
1. Check for known issues.
2. Restart the game.
3. Power cycle your machine.
4. Test your network connection.
5. Try using a different profile.
6. Remove and re-add your profile.
7. Clear the local save and resync with the cloud.
8. Uninstall game > Restart console > Install game.

For more details on the above kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/game-issues-solution

I hope this helps resolve your query.

Hey Noah,

Sorry you're having issues with this. If you're on console, I would recommend clearing your local saved game data and attempting to re-install the game.

You can do this by;

1. Guide

2. Select Profile & system > Settings > System > Storage devices.

3. Select Clear local saved games.

4. When your console re-starts, attempt to re-install the game.

If this doesn't work, I would force the console offline and power cycle your console.

1. Guide.

2. Select Profile & system > Settings > General > Network settings.

3. Select Go offline.

Proceed then to go back and Cancel your game download.

1. My games & apps > See all.

2. Select Manage > Queue.

3. Select the game you want to cancel by highlighting, press the Menu button, and selecting Cancel.

From this step, you can restart your console. Go back to your network settings to Go online, then attempt to re-download the game.

If neither of these solves your issue, I would attempt to restart your internet connection.

Hi, thanks for the info. We have tried all of the above and it still won’t load.