New Series X turned off without warning

Hey,

Sorry to hear you are having this issue, try the steps in this article I hope it helps.

https://support.xbox.com/en-CA/xbox-one/console/console-turns-off-unexpectedly

Hello
SophiaZetterman!

Thanks for reaching out to Xbox forums support.

I understand that you're having issues with a particular game kicking you out back to the menu.

Is this only happening with the one game?

It sounds like it may have been an issue with an update within the actual game.

Especially if you're only experiencing that issue with one game and not any other games that you own.

I would suggest
Uninstalling and Reinstalling the Game . Once the game has been reinstalled, let us know

if the issue is resolved.

We look forward to hearing back from you!

Felix

Xbox forums support

I’ve a similar issue and it is only with two BBC blu rays - wonders of the solar system and wonders of the universe.

No matter what I do, I can’t resolve it. The copyright warning comes up, the screen goes black, the sound gets corrupted and the series x just turns itself off.

Have cleared persistent storage, deleted and reinstalled the app etc.

Pretty disappointed with the build quality on my series x. I’d an original Xbox one and One x and they were great consoles for movie playback.

The series x sucks - a crazily noisy drive and it can’t even play some blu rays.

Have you tried turning off VRR on the Series X?

The xbox collects dust overtime so my opinion is it needs to be cleaned from the inside or the power supply cord is in a spot where it can't breathe.