new puzzle will not download

Discus and support new puzzle will not download in XBoX Games and Apps to solve the problem; I wish I could download the new puzzle 0137ac15-04dc-4833-8187-7e5ff457aafb Discussion in 'XBoX Games and Apps' started by PioneerCookie29, Jan 14, 2018.

  1. PioneerCookie29
    PioneerCookie29 Guest

    new puzzle will not download


    I wish I could download the new puzzle

    :)
     
    PioneerCookie29, Jan 14, 2018
    #1
  2. PoorBadge97
    PoorBadge97 Guest
    Puzzles won't download

    have not been apple to download any of my puzzles or new puzzles
     
    PoorBadge97, Jan 14, 2018
    #2
  3. ExcitingGuide85
    ExcitingGuide85 Guest
    New puzzles will not download

    It's in the privacy settings.
     
    ExcitingGuide85, Jan 14, 2018
    #3
  4. YeomanTurnip243
    YeomanTurnip243 Guest

    new puzzle will not download

    I had the problem of the puzzles not downloading and the program freezing. Xbox support had me uninstall and reinstall the program. I was concerned that I would lose all points and data, but I did not. This worked for
    me.
     
    YeomanTurnip243, Jan 15, 2018
    #4
  5. PoorBadge97 Win User

    Puzzles won't download

    have not been apple to download any of my puzzles or new puzzles
  6. VigorousBear826 Win User

    Will not download new puzzle pks.

    I have been purchasing new puzzles for a while even though it deducts 'gold bars' it will not complete the download. It will download the free puzzles .
  7. Kyo - MSFT Win User

    Jigsaw puzzles not downloading new puzzles

    Thank you for getting back to us.

    The information available in the store is provided by the game's development team.

    Unfortunately, we can't decide whether and when the development team will get back to us.

    For us, the only thing to do is to wait for a message from the game's development team that may come.
  8. DennisLook Win User

    Jigsaw puzzles not downloading new puzzles

    Thank you for your quick response to my question. Unfortunately, their website has a latest posting of July 11, 2017. It appears that there is little interest by the developers to make any changes. This worked well on my old Pavillion Win 7 (circa 2012 upgraded to 10) up to sometime in the last year. After I replaced it with a new Win 11 laptop there was no change in the program. I have tried to make contact with the developers, but the email will not go through.

    The latest version available is 1.5.4 dated October 10, 2018. Other than what is stated in Microsoft Store there is no other information available.
  9. Kyo - MSFT Win User

    Jigsaw puzzles not downloading new puzzles

    Hi DennisLook,

    Welcome to Microsoft Community.

    Unfortunately, we are experiencing the same issue with that game.

    We have noticed that a number of users have reported the same issue in the app's reviews, which is most likely an anomaly in the game's server-side configuration.

    We have tried to submit feedback on this issue to the product team.

    If convenient, you can also submit the issue to the game's development team and wait for an update from the game's development team.

    Jigsaw Puzzles HD - Microsoft Apps


    [​IMG]


    Thanks for your patience and cooperation.



    Best Regards,

    | Microsoft Community Technical Support
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new puzzle will not download

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