New Minecraft download not working

I have had issues obtaining the Free update from Minecraft Xbox One Edition to the new Minecraft as promised by the pop up in the game. I played the 23 hours, surpassing the 5 hour requirement for the download. The last time I saw this popup for the free
update was on June 21, 2018. I have contacted customer service, with whom directed me here for further assistance.

When the in game pop up is clicked, my console brings me to the microsoft store and says it is $19.99.

Please help me get this error resolved. Thank you.

:)

 

Install problem

I've had the same issue today too. While trying to download the new Minecraft multiplatform capable multiplayer game on the store. If you've played Minecraft for a while, you get the new version for free. The dashboard said I've purchased it but also no
matter how many times I reinstall and restart, it's not working.

It's likely an O Oh, that shouldn't have happened glitch thingy. Try again tomorrow. Should be up and running properly then.

 

Install problem

I've had the same issue today too. While trying to download the new Minecraft multiplatform capable multiplayer game on the store. If you've played Minecraft for a while, you get the new version for free. The dashboard said I've
purchased it but also no matter how many times I reinstall and restart, it's not working.

It's likely an O Oh, that shouldn't have happened glitch thingy. Try again tomorrow. Should be up and running properly then.

 

just an update, it is june 23 2018 and I have recieved the popup again

 

This photo was taken june 27 2018. When selected, it says I have to pay. I have more than 5 hours