New in box XBoX that won’t update - callback support is awful

Discus and support New in box XBoX that won’t update - callback support is awful in XBoX on Consoles to solve the problem; Finally opened my XBox series X and guess what? It is stuck in a checking for updates loop that fails. Tried all the troubleshooting options, reset,... Discussion in 'XBoX on Consoles' started by Andrew17j, Mar 21, 2022.

  1. Andrew17j
    Andrew17j Guest

    New in box XBoX that won’t update - callback support is awful


    Finally opened my XBox series X and guess what? It is stuck in a checking for updates loop that fails. Tried all the troubleshooting options, reset, offline etc. looks like a failure with the network card.

    Tried calling customer support via a callback. Got disconnected one, and another agent stopped talking to me when I told him I had done everything he wanted me to do to trouble shoot. Could barely understand either of the representatives..

    How can you speak to someone who understands the issue? I have another Xbox that works fine, and know what the issue is. It is not my internet or cables etc. the unit has failed out of the box.

    Not being able to talk to a competent person is really frustrating. This is Microsoft, no Walmart or Target. How the heck do you request service support for a new unit without wasting hours of your time?

    :)
     
    Andrew17j, Mar 21, 2022
    #1
  2. Ricardo Lechuga Win User

    New in box XBoX that won’t update - callback support is awful

    Out of warranty repair its not possible, you can request a replacement for a cost, that's on the same site
  3. Ricardo Lechuga Win User

    New in box XBoX that won’t update - callback support is awful

    Steps are the same as warranty devices, unles is a discontinued device, then it won't be possible to get a service trough Microsoft

    Discontinued devices are Xbox 360 and Xbox one fat
  4. Ricardo Lechuga Win User

    New in box XBoX that won’t update - callback support is awful

    Hi Andrew17j! My name is Ricardo an independent advisor ready to help you with this situation!

    Follow these steps to request the service:

    Sign in to the Device service and repair page with your Microsoft account credentials.

    https://account.microsoft.com/devices/select-de...

    ****If your device doesn't appear, add it

    Select the device that you want repaired.

    Follow the onscreen steps to complete your service order request
  5. Andrew17j Win User

    New in box XBoX that won’t update - callback support is awful

    As the unit was stored for a while, it is now out of warranty. Have to contact Microsoft for repair service, which I tried to do.
  6. Andrew17j Win User

    New in box XBoX that won’t update - callback support is awful

    I don’t see that option without contacting Microsoft first. If only you could talk to a person who knows what the next step is.
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New in box XBoX that won’t update - callback support is awful

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