New games will not prompt installation.

Bigmerrix16 · Aug 2, 2019

I recently bought a brand new game and tried to install it on my xbox one. The issue is that it won't prompt or start an installation. I inserted one of my other installed disc games and it did work. I don't seem to understand why my xbox isn't accepting
new games. I need help to figure the issue out. The fact that it won't prompt an install is starting to anger me. Please help.

:)

XBF Felixx P

Hey
Bigmerrix16,

Thank you for reaching out to Xbox forums support and thank you for all the updates. If you haven't already done so, go ahead and try performing a Soft console Factory
reset on your console by doing the following:

Press the Xbox button to open the guide.
Select Settings.
Select All Settings.
Select System.
Select Console info & updates.
Select Reset console. [KEEP MY GAMES AND APPS]

Make sure you have both your email and password on hand as you will be asked to sign back in. There is an option to delete everything and to save your games and apps; choose the latter.

Hope this helps!

Felix

Xbox forums support

Bigmerrix16

Flymonkey102, my local Wal-Mart does not give refunds on video games.

Flymonkey102

Perhaps take it back to the store that it was purchased from?

Bigmerrix16

XBF Felixx P, It did not work. My xbox made a few beeping/clicking noises but that happens when I insert another disc and it plays. The
game that wont work is Skyrim: SE and it has no scuffs or scratches on the back. Is there any other procedures I can take? I really want to play it but don't want to buy it off the store's marketplace.

Bigmerrix16

I have already completed that procedure. It did not work. I'm probably going to have to give up and purchase it off the marketplace. I really do appreciate all the help! It means a lot.

New games will not prompt installation.