New gamertag showing above old gamertag after paying for gamertag change

K Gumz · Jul 23, 2023

I changed my gamertag a week or two ago and the new gamertag shows up beneath the old one. I waited because I thought it needed time to process, but after a week I tried changing it again to something else, and then that gamertag showed up beneath my most recent gamertag? I repeated the process again unsure if I was even being charged since it was obviously not going through, and then today I tried to trick it by submitting the same gamertag twice. It accepted my request for the same gamertag and yet still showed the gamertag before it! (Apparently didn’t fall for the trick). Come to find out that I’ve been getting charged for all these, even when I’ve been submitting the same gamertag. I requested a refund for all but one gamertag change, but all I really want is one gamertag! Even on my Xbox account online it will randomly show one of the previous gamer tags!

:)

KavxA

This same thing has happened to me but it has been over a month since I’ve changed it and the gamer tag still shows up underneath my old one

KavxA

Kinda glad I’m not the only one, I talked to an Xbox support person and they said Xbox is currently changing their gamertag system and some people who have changed their gamertags won’t have their new one show up until the new gamertag system is completely up

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

A gamertag change can take a couple of weeks to complete and be correctly reflected in all Xbox applications and platforms, it is normal that in some situations both gamertags appear.

Just make sure the gamertag change request appears in your history and wait for it to be reflected.

Best regards.

o unxzy

Same thing here been over 6 months

steadydecline

The main issue is they took the money and the change did not happen. Any game that supports the new Gamertag system will, in fact, show the Gamertag I paid to change from.

The issue users are reporting do not want the "new" format. They paid to go back to the old format.

They took the money and change DID happen on the new Gamertag system.

The thing is, that a lot more people wanted a change with the Gamertag system, so Xbox listened and created the new Gamertag system to please the majority of people that wanted to have their desired Gamertag, even if someone already has that Gamertag.

But as it is with everything else: You can't please every single person. A company as big as Microsoft has to make decisions based on what the majority wants.

If only a few people had complained about the current Gamertag system, Xbox would have saved a lot of money and work and kept the old system. But so many people wanted a change, so they got the new system.

You are not understanding the issue.

This an edge case where users used the free "new" Gamertag change. But then was allowed to pay to change back to an old 15 char name. After the new update users are now seeing the original "new" Gamertag again sometimes months after paying for the old one
back.

New gamertag showing above old gamertag after paying for gamertag change