New gamertag not showing up?

King Slayer JB · Feb 4, 2016

Hey everyone! I changed my gamertag yesterday, but my old one is still showing up on everything; however, my account shows where I have made a payment to change my gamertag. Any help to get my new gamertag to show would be greatly appreciated! Thanks!

:)

Lycanrock · Feb 4, 2016

Need support - New gamertag not showing on Xbox.com

Hi all,

Yesterday, I changed my Gamertag for free since it was my first time doing so. (old one: UpscaleHealer77 and new one: )

The new one is correctly showing on Xbox One but not on the Xbox website (while checking my profile, the gamertag switches back and forth between the old one and the new one).

What shall I do ? Is there a technical issue with the servers or shall I just wait for a synchronization ?

Thanks and best regards

TheRealLeek03 · Feb 4, 2016

Missing Rewards Deposists for 2months

my gamertag is i dont know why its not showing

King Slayer JB · Feb 4, 2016

Never mind. Problem solved.

{Parity} · Oct 31, 2018

Great thanks for posting back. Happy Gaming!

{Parity}

Great thanks for posting back. Happy Gaming!

King Slayer JB

Never mind. Problem solved.

bowski477

Unfortunately they are correct in sending you to official chat/phone support. They would be the ones to be able to assist you further.
support.xbox.com/contact-us

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Can you please sign in to https://account.xbox.com/profile and check if you can see the new Gamertag from there?

If you can see the changes from there remove and re-add your account.

REMOVE ACCOUNT

1. Press the Xbox button to open the guide.
2. Select System > Settings > Account > Remove accounts.
3. Select the account that you want to remove, and then select Remove to confirm.
4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.
2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.
2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
3. Enter the Email address and the password.
4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.

VillainMcKillin

PickleRick is the old gamertag that shows up in the menus. is the new one that I oaid for that shows up everywhere else.

New gamertag not showing up?