New game code saying it was already used. I have a receipt and the game was in shrink wrap. ...

SnakiestChart71 · Apr 16, 2017

We gave my son Dragonball 2 for Xbox One. We purchased it on 4/14/2017. He received it for Easter. Xbox Live membership is current. When he tried to redeem the code, he got the error that the code was already redeemed. What are our options, how can we resolve
this issue?

Thanks

:)

Eggnogga · Apr 16, 2017

Bioshock $9.99 - DotW

@US -- 1) What online pass are you talking about?! 2) It's $9.99 and you didn't have to get up off your couch to buy/play it. 3) Gamestop is notorious for selling "new" games, with the shrink wrap peeled off. The only time I ever got a game w/ the
shrink wrap still on it, was on the day of release for that game.

IsaacClarkeSNL · Apr 16, 2017

Grr.

I agree. I do buy used a good amount, but when I buy new, I better get what I pay for. I haven't had a problem at my GameStops, they usually are shrink wrapped and have the sticky seals even inside the shrink wrap.

Smwutches · Apr 16, 2017

You can try contacting support to see if there is anything they can do, otherwise, you would need to try taking it back to the retailer you purchased it from for an exchange. 1-800-4my-xbox if you're in the US/Canada or
Contact Us | Xbox Support

Smwutches

You can try contacting support to see if there is anything they can do, otherwise, you would need to try taking it back to the retailer you purchased it from for an exchange. 1-800-4my-xbox if you're in the US/Canada or
http://support.xbox.com/contact-us

Eggnogga

@US -- 1) What online pass are you talking about?! 2) It's $9.99 and you didn't have to get up off your couch to buy/play it. 3) Gamestop is notorious for selling "new" games, with the shrink wrap peeled off. The only time I ever got a game w/ the
shrink wrap still on it, was on the day of release for that game.

IsaacClarkeSNL

I agree. I do buy used a good amount, but when I buy new, I better get what I pay for. I haven't had a problem at my GameStops, they usually are shrink wrapped and have the sticky seals even inside the shrink wrap.

Burnin TODI

^Doesn't that method allow the unscrupulous to prey on the little kids? Install game, use code...put everything back in case, shrink wrap....sell to the "suckers"

VisualRobin1288

Yes it is possible, if you did not buy the box game used and the code was used by the owner in front of you.

even if the photo show it sealed in the shrink wrap still and never opened

New game code saying it was already used. I have a receipt and the game was in shrink wrap. ...