New Frozen skin purchased on wrong account

TobyAsante · Jan 17, 2019

My son's friend purchased the new Frozen skin pack but didn't realise he was logged into my son's account at the time. Now my son has the new skin and his friend is out $34. How can we remedy this. I posted a comment to fornite support but no response
yet. Any ideas

:)

XBF Brad A

Hello Toby,

Thanks for coming to the forums. You can
request a refund by filling out the refund form. Also keep up with the epic post as to see what they say. They will most likely refer you to Microsoft.

Thanks,

Brad

Archon Phynesir

Does anyone know where that "Frozen Wrath" skin for Maya might drop? After getting the newest DLC it shows in the New-U station that there are 2 new skins.

xxxTIMBURYxxx

Unfortunately no, since the Frozen bundle contains skins, cosmetics and V-Bucks, the items will be associated only to the account it was redeemed on.

Olivia Rodrigo

If you’re using a new account, the purchases from your old account, including the Minecraft Skin Pack 1, won’t be available on the new account. This is because the purchases are tied to the account with which they were made and are not transferable.

If you want to access the Skin Pack 1 on your new account, you would need to purchase it again in the Minecraft Marketplace. If the pack is showing as unavailable, it could be due to temporary issues with the marketplace or the pack might have been removed or replaced.

Unknowngamer1st

my bad wrong skin. umm is you xbox account link to an epic games account?

New Frozen skin purchased on wrong account