New downloaded game installed but not all profiles can access the game.

DonnyB1116 · Jun 4, 2021

Game is installed and one profile can access and play, but the other profile cannot (stuck in connecting stage). Not an age limit restriction. have followed the 7 steps listed on XBOX website. Any further suggestions?

:)

SwordofWhedon

What isthe game? Some games are blocked by the developer from sharing

XBF Ihssane Z

If you are facing this issue with this one game only, I recommend uninstalling the game and install it back. However, If the issue still persists, Our suggestion here, attempt a Soft Factory Rest Xbox Support by selecting the following: Reset and keep my games & apps.
You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or apps.

ActualEnd550092

downloaded all the new game, now installed but it asks to enter the profile you bought the game access the profile you bought the game and still does not work !!!

XBF Brad A

Hello George,

Thanks for reaching out to the forums. We understand you have a question on transferring games and data. Since you cant access the transfer feature, all you need to do is download your profile on the new console. You will then have access to install all
games and apps that you own.

Thanks,

Brad

Farscape247

all downloaded content will work on a new console if your signed into live, if you transfer the licences to the new console then you can play them offline and other profiles can use them, installed disc based games to my knowledge would need to be installed
again as they would only work on the console they were installed to.

New downloaded game installed but not all profiles can access the game.