New controller won’t connect to Xbox One

It typically helps us help you with specifics examples of what you have tried to do and what didn't work. That said, here's a bunch of examples to try:

"Xbox One Won’t Connect to Xbox Live [SOLVED]"

"13 Ways to Fix Xbox One Controller Won’t Connect Error"

"Xbox One X Won't Connect to Xbox Live"

Hi!

I hope this helps

https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution

First of all, check if the controller that you bought is for the Xbox that you have because sometimes people buy different controllers for their Xbox. If that's not the case then go to this link https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution.
This link should help you with getting it done. If you will have any other questions feel free to contact me .

Hey Vincent,

Yes, you can use the controller while connected to the console using usb cable. This won’t affect performance and won’t damage the controller. Using the controller wired of course means you don’t need to use batteries.

You can also update the controller while connected through USB cable.

Standard xbox one controllers require a micro USB cable. The elite series 2 and xbox adaptive controllers require USB type C cable.

Instructions on connecting an xbox one controller to console:

https://support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

Any questions, I’m happy to help 😊

It’s the newest Xbox controller.

My old Xbox controller worked via a usb cable but this new one won’t.

Both controllers official Xbox

Thank you for your reply. Is it the new controller that doesn’t work on windows 10? That’s a shame I’ve bought a new controller for nothing 😪