NEW Controller Series S..(BAD LS ALREADY)will not walk forward!!!!

J. Alongi · Aug 14, 2023

..1st posted as a reply and not a New Question.

This is ridiculous. First time buyer of an Xbox. Previous PlayStation user for many many years. I'm much older now, use the console much less, much easier on it bc of maturity and have only had it since Xmas 2022.

Not much more than 6 months later after brand new purchase and already I am already having trouble with the 1 controller sent with the console. I do not solder and I'm not about to buy a new one when this one failed from such infrequent and easy gaming use!!

It is the left joystick control that will not walk forward unless you press very hard or start off pressing towards the left or the right before ending up exactly moving straight. Forget starting and stopping moving forward. Noway! Nothing happened. No drops or anything like that.

Worse than anything I see it's not even covered under the warranty which is a year but from what I've read only 99 days on controller?! Forget the small price difference of Xbox will not help with this issue I suggest staying with Playstation. Never had any issues with them and that was when me and 5 friends would play all-day and be much tougher on it. I'm an old man now so if I've played 30 hrs on this Xbox it be a lot!

The QUESTION IS: Whether or not Microsoft will stand behind their equipment after only 7 months of light use?????

I can't see purchasing another one for 60 or $70 nor can I see attempting to fix or replace/solder,ect an almost brand new component as I've seen suggested on Reddit and YouTube. Not for something with very few hours of gaming time..

:)

CarTzy

Hello J. Alongi,

Thank you for posting in the Microsoft Community.

I understand your frustration with regards to the performance of your Wireless controllers. However, the Xbox Controller Core has been designed to meet the core needs of today’s competitive gamers and focuses on exceptional performance and reliability. Microsoft devices are designed to last beyond their given coverage period. In any rare cases where the end user is experiencing issues within the time frame, we will fix them for free. Their lifespan would also most likely depend on how often and how much the device has been used.

See: Microsoft Device Service Terms and Conditions | Xbox Support

If you are having issues with how the controllers work, you may perform the troubleshooting here: Troubleshoot your Xbox Wireless Controller | Xbox Support

Also see: Clean and care for your Xbox console and accessories | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

BAD 2020

I dont see much of a point to have something faster than the Adder. Its already to much for the streets of LS. I think the Voltic is perfect for the LS streets not to fast, not to slow, great control.

LuisZuniga2

I had the same problem but I sent a series s controller and I got a one s controller in return, and the series s controller I sent came with my Xbox, brand new

XBF Ihssane Z

Xbox Series X|S controllers are fully compatible with the Xbox One, One S and One X. Also the Xbox One controllers work on the new Series consoles.

Obsessive Power

Hi,

Xbox Series X|S controllers are fully compatible with the Xbox One, One S and One X. Xbox One controllers also work on the new Series consoles.

NEW Controller Series S..(BAD LS ALREADY)will not walk forward!!!!