New Controller Issues

HusseinAbdallah4 · Nov 29, 2020

I just purchased a brand new controller from Amazon for my Xbox One which came in on Friday. It is the shock blue edition with the new share button. The controller connects perfectly fine to my Xbox one and I'm able to navigate the home menu just fine. Whenever
I start playing a game, the controller will work for a couple minutes and then it starts disconnecting and reconnecting every 3-5 seconds. This only occurs in games.

I don't have this issue with my 3 other controllers. I would use my other controllers but they all have thumbstick issues and are out of warranty for replacement, hence why I bought a new controller.

The new controller is updated, I have tried brand new AA batteries as well as rechargeable ones and the problem still persists. I have also tried using it without my headset and the problem still occurs. I tried power cycling my Xbox as well.

It would be unfortunate if I had to send it in to get it replaced, especially now during COVID and the holiday season. If anyone has any solution to this problem, it would be greatly appreciated.

Thank You

:)

Kathy A.

Good day!

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for your understanding.

Respectfully,

Microsoft Community Moderator

Kathy A.

Hello Rynobobino,

Thank you for posting in Microsoft Community.

Unfortunately, that is not listed on the compatible controller for Smart TV Xbox app. Please refer to the compatible controllers on this link: Connect a controller to your smart TV | Xbox Support.

We hope that helps!

Sincerely,

Microsoft Community Moderator

AquarrzSudnnym

G'day HusseinAbdallah4

Does it disconnect in games if you use a uSB cable to connect controller to console?

Try usb (play charge) cable and let us know results.

Mister Mascot

Hey there DizzyRayBabe,

Since this is a 3rd party application there's no way for us to be able to support it. It's best to reach out to the developers of the program to see if they have any ideas or suggestions as well.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

XBF - Hayabusa

Hello TheyCallMeSiroj,

Sorry to hear you are having issues with your new Xbox controller with your external adapter.

To better assist you with your concern, we will ask for few things:

How far are you from the Bluetooth adapter? Are there objects in the way between the adapter and the controller?
Do you have these same issues if you connect to the PC through Bluetooth, without using the external adapter?
Does the same issue occur if you plug the controller directly to the PC using a supported USB cable?

I am unsure if the issue is truly coming from the controller itself, or the external adapter is not fully compatible.

Things to keep in mind:

Bluetooth requires a PC running the latest Windows update. About Windows updates
For best performance, update your controller. Update your Xbox Wireless Controller
The Xbox Wireless Controller can connect via Bluetooth to many PCs, tablets, laptops, and VR/AR headsets. However, reliability is dependent on the device’s Bluetooth card and experiences may vary.

Additional resources:

Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support

New Controller Issues