New controller issue

Discus and support New controller issue in XBoX on Consoles to solve the problem; I am using an SN30pro+ bluetooth controller on a Samsung QN90A TV. The controller pairs with the TV and works in the TV OS to navigate menus. It does... Discussion in 'XBoX on Consoles' started by Rynobobino, Oct 7, 2023.

  1. Rynobobino
    Rynobobino Guest

    New controller issue


    I am using an SN30pro+ bluetooth controller on a Samsung QN90A TV. The controller pairs with the TV and works in the TV OS to navigate menus. It does not work in the Xbox app on the TV. This behaviour is new as of a few days ago. Previous to this the controller did work in the app and I was able to play games. I replaced the controller batteries, restarted the TV, uninstalled and reinstalled the Xbox app, and checked for updated firmware for the TV and Controller.

    :)
     
    Rynobobino, Oct 7, 2023
    #1
  2. Kathy A. Win User

    New controller issue

    Good day!



    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



    Thank you for your understanding.


    Respectfully,



    Microsoft Community Moderator
  3. Kathy A. Win User

    New controller issue

    Hello Rynobobino,

    Thank you for posting in Microsoft Community.

    Unfortunately, that is not listed on the compatible controller for Smart TV Xbox app. Please refer to the compatible controllers on this link: Connect a controller to your smart TV | Xbox Support.

    We hope that helps!

    Sincerely,



    Microsoft Community Moderator
  4. AquarrzSudnnym Win User

    New Controller Issues

    G'day HusseinAbdallah4

    Does it disconnect in games if you use a uSB cable to connect controller to console?

    Try usb (play charge) cable and let us know results.
  5. Mister Mascot Win User

    New Issues with Controller on Emulator

    Hey there DizzyRayBabe,

    Since this is a 3rd party application there's no way for us to be able to support it. It's best to reach out to the developers of the program to see if they have any ideas or suggestions as well.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums     for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE     for the best info.
  6. XBF - Hayabusa Win User

    The new xbox controller issue

    Hello TheyCallMeSiroj,

    Sorry to hear you are having issues with your new Xbox controller with your external adapter.

    To better assist you with your concern, we will ask for few things:

    • How far are you from the Bluetooth adapter? Are there objects in the way between the adapter and the controller?
    • Do you have these same issues if you connect to the PC through Bluetooth, without using the external adapter?
    • Does the same issue occur if you plug the controller directly to the PC using a supported USB cable?
    I am unsure if the issue is truly coming from the controller itself, or the external adapter is not fully compatible.

    Things to keep in mind:

    • Bluetooth requires a PC running the latest Windows update. About Windows updates
    • For best performance, update your controller. Update your Xbox Wireless Controller
    • The Xbox Wireless Controller can connect via Bluetooth to many PCs, tablets, laptops, and VR/AR headsets. However, reliability is dependent on the device’s Bluetooth card and experiences may vary.
    Additional resources:

    Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support
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New controller issue

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