New controller already has stick drift

Hi SuprFreshStevie,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you are having issues with your new Xbox controller. I understand that it has a stick drift. Have you tried using a USB cable directly to see if it you will encounter the same issue?

As part of our initial troubleshooting, please power cycle your controller: Press and hold the Xbox button for 5-10 seconds until the controller turns off. Wait a few seconds, and then press and hold the Xbox button again to turn the controller back on.

If power cycling your controller does not fix your issue, try updating the controller firmware so we can conclude if the issue is just with the software:

On a Windows PC, you can do this by installing the Xbox Accessories app from the Microsoft Store, and then connecting the controller while the app is open.

On an Xbox console, press the Xbox button to open the guide and then select Profile & system > Settings > Devices & connections > Controllers & headsets. Select “…” under the controller that you're troubleshooting to check the firmware status.

If you're unable to update your controller, visit:

https://support.xbox.com/help/hardware-network/...

Another tip is to clean your controller

Dust and debris can build up inside the controller and affect the electrical components. You can try cleaning the controller with isopropyl alcohol, cotton buds, and a hair dryer.

If you've updated the firmware of the controller, tried the reset but you're still having issues, your controller needs to be checked on a hardware level. To set up a replacement order and check your controller's warranty status, go to:

https://support.xbox.com/help/hardware-network/...

Please note that in this public community forum, we are gamers like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Guess, what? The new controller came today and it also has Stick drift.

Hi Akbuk75,

Seems you controller has stick drift best way to solve this issue is to buy a new controller

Hi,

I think your controller has the problem called stick drifting the best way is to buy a new controller

It is likely controller stick drift, you will need a brand new controller