New account same log in info

Hi Cole, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry for your loss.

I am not sure what trigerred you to make a new account.

You can try to recover the previous one.

Please, use this link:

https://account.live.com/acsr

Let me know if it works!

Yes you can, as long as you use the same account info to log on to your XB1S

I am having the same issue. I had a previous gamertag associated with my current microsoft email address. In fact, i received xbox live rewards info as recently as the 16th referring to my old account. I picked up an xbox from a buddy and logged in using
my windows account info (same email associated with the previous gamertag) and i was given a new one. It is incredibly frustrating.

You are right about the same account. You cannot log in on two Xbox One consoles at the same time using the same account. So for your kids to use the new console, it would be best to create an Xbox account each. That way they can play the games without using
some ones save.

As for game pass, with the account that already has it, log in on the new console, and make it the home Xbox. That would allow your kids to use the Xbox and the games without needing the account with game pass to log in. More info on the home Xbox here

https://beta.support.xbox.com/help/hardware-network/console/my-home-xbox

You need to use the same email account and the same password to log in at that profile. If you miss any of that info try recuperating the password.