Never received my extra keys/5,000 credits for pre-ordering Forza Motorsport 7

Skapegoat666 · Oct 13, 2017

Dear Sir or Madam,

I’m reaching out to you today in regards off the Forza Motorsport 7 promotion going on in the rewards program. I pre-ordered the game on 10/01/17 and became a member of the rewards program on 10/06/17. I have yet to receive any of the extra keys/5,000
credits. I have proof of purchase which I can send if needed. You can reach me at *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Thanks for any bit of help,

Dom Jones

:)

TerrificStorm · Oct 13, 2017

FM7 Pre-Order Haven't received 10 virtual keys or 5,000 credits

I pre-ordered Forza Motorsport 7 Ultimate Edition on September 12th and haven't received the 10 virtual keys for pre-ordering. I purchased the game on the Microsoft Store with my account linked to my gamertag. I also haven't received the 5,000 credits to
my account for the pre-order.

nhawk585 · Oct 13, 2017

I haven't received my Forza 7 credits

I pre-ordered Forza 7 during the promotion and I got credited my keys for the pre-order. However, I haven't received my 5,000 xbox rewards credits.

XBLRewards3 · Oct 17, 2017

Hi Skapegoat. This issue has been escalated. Sorry for the delay. We will provide an update soon.

XBLRewards3 · Nov 3, 2018

Hi Skapegoat. Keys have been added to your account. Sorry for the delay. Credits will be awarded by next week.

XBLRewards3

Hi Skapegoat. Keys have been added to your account. Sorry for the delay. Credits will be awarded by next week.

XBLRewards3

Hi Skapegoat. This issue has been escalated. Sorry for the delay. We will provide an update soon.

Hellspawn Death

Since you preordered before the offer began, your preorder is not eligible.

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

it does not say that on the webpage and there is this from the official rules "Pre-order or Purchase the digital format of Forza Motorsport 7 (Standard, Deluxe, or Ultimate Edition):

Pre-order: By October 2, 2017"

XBLRewards8

Hello KingHass85,

From the FAQ:

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

10 keys (can only be earned once)
5,000 Rewards Credits (can only be earned once)

Since you only made your purchase at the end of last month, please allow us 96 hours to receive and process that purchase information.

XBLRewards8

Hello devil1142,

From the FAQ:

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

10 keys (can only be earned once)
5,000 Rewards Credits (can only be earned once)

We do not currently see you registering into this sweepstakes, so if you only registered recently, please allow more time for us to process that registration.

Never received my extra keys/5,000 credits for pre-ordering Forza Motorsport 7